HelpOnClick is a prominent live chat/help desk software designed to help companies improve interaction with their customers.The inbuilt Virtual Agent, available only in the Advanced paid plan, is an essential component of this software, as it could pass as an automated chat software itself.
The Virtual Agent enables you to provide instant and credible responses to inquiries (or queries) on your website(s). Also, it automatically initiates chats with every visitor on your website.
The software uses inbuilt chatbots, which deploy a set of algorithms to generate responses to basic (common) questions.
Downloading and installation are fairly easy, as is copying and pasting a chatbot’s HTML code on your website.
The software accommodates any device, be it a desktop (Windows, Mac, and Linux), smartphone, or tablet (iOS and Android).
Other notable features of HelpOnClick include Archives (Chat history), Cross-platform compatibility, Reports, Web traffic monitoring, SSL secure connections, and more.
Also, HelpOnClick’s design facilitates seamless integration with a host of Social media, CRM, and e-commerce services like Facebook, Google Analytics, Zen Cart, OpenCart, Salesforce, osCommerce, Zoho, Shopify, Zendesk, and more.
HelpOnClick
Engage visitors, improve customer satisfaction, and increase your conversion rate with this fully-featured chat tool.
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