- With support for DTS, Windows 10 users are supposed to enjoy quality surround sound.
- When facing difficulties with DTS sound, our below mentioned quick tips will prove helpful.
- Similar tricks that may be applied even by newbies are also found in this Audio Issues section.
- Sometimes, even if you play by the book, unexpected errors occur. Bookmark this Windows 10 Troubleshooting Hub to easily solve them all.
DTS, or Digital Theater Sound, is a surround sound format that uses several channels to provide multi-channel and stereo content benefits to the user.
The DTS format utilizes the digital interface, maximizing the data throughput to provide connection via SPDIF digital audio output, to a DTS-enabled sound system, transforming stereo content into a 7.1 channel sound experience.
If you’re experiencing difficulties with DTS sound not working on Windows 10, there are a couple of things to consider or check for before trying out the solutions are:
- Check the make and model of your computer
- Check whether the issue affecting the internal speakers also affects external speakers
This is because the DTS sound problem may be caused by improper configuration of audio devices or audio settings.
We understand the inconvenience caused by sound issues, so we share the possible solutions you can use to get DTS sound back on your Windows 10 device or computer.
How can I get DTS sound from PC?
1. Run Audio troubleshooter to fix DTS sound problem
- Right-click Start.
- Select Control Panel.
- Go to View by option on the top right corner.
- Click the drop-down arrow and select Large icons.
- Click Troubleshooting.
- Click View all option on the left pane.
- Locate Playing Audio.
- Run Playing Audio troubleshooter (opens a pop-up window – follow the instructions).
You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.
If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.
Update the network and the audio drivers for Windows 10 from your Device Manager manually, by uninstalling, then reinstalling them from the manufacturer’s website.
How to reinstall drivers:
- Right-click Start.
- Select Device Manager.
- Locate Sound, Video and game controllers.
- Click to expand the list
- Right-click on Sound card.
- Click Uninstall.
- Download the latest audio driver set up file from the manufacturer’s website.
- Install the audio driver.
Let us know if this worked. Otherwise, try the next solution.
Did you know that the majority of Windows 10 users have outdated drivers? Be a step ahead using this simple guide.
2. Try using a professional audio enhancement app
With one goal in mind – to get DTS sound back on your Windows 10 PC – you need to learn more about what this desktop app can do for you.
Boom 3D is your chance to experience total audio immersion, whether your wish is to watch scary movies with friends, to listen to music and party, or spend crazy gaming afternoons for 6 weeks in a row.
There are 5 usage modes to pick from – 3D Surround, Ambience, Fidelity, Night Mode, and Spatial, not to mention that Apps Volume Controller to easily manage individual audio levels and volumes.
Lastly, do note that the 31-band equalizer assures precise audio tuning confirmed even by experts.
Boom 3D
Enjoy this Boom 3D system-wide volume booster and get DTS sound back on your Windows 10.
3. Install DTS sound to fix DTS sound problem
- Go to the manufacturer’s website.
- Download the updated driver.
- Right-click on the downloaded driver installation file.
- Select Properties.
- Click the Compatibility tab.
- Check the Run this program in compatibility mode box.
- Click the drop-down box and choose a previous version of the operating system.
- Click OK.
- Install the DTS sound driver.
If you got an error message that says DTS software is not compatible, while installing it, try installing it in the compatible mode on Windows 10.
You can also install Windows 10 version drivers in compatibility mode if you don’t have Windows 10 compatible drivers. Here’s how to install drivers in Compatibility mode:
Did this work? If not, try the next solution.
4. Run Hardware and Devices troubleshooter to fix DTS sound problem
- Right-click Start.
- Select Control Panel.
- Go to View by option on the top right corner.
- Click the drop-down arrow and select Large icons.
- Click Troubleshooting.
- Click View all option on the left panel.
- Click Hardware and Devices
- Click Next
If you’re experiencing problems with the recently installed devices or hardware on your computer, then run the Hardware and Devices troubleshooter to resolve the issue.
This checks for commonly occurring issues and ensures any new device or hardware is correctly installed on your computer. Here’s how to go about it.
Follow the instructions to run the Hardware and Devices troubleshooter. The troubleshooter will begin detecting any issues.
Does the troubleshooter fail to load with an error? Follow this useful guide and fix it in just a couple of simple steps.
5. Install Windows Updates to fix DTS sound problem
- Go to Start.
- In the search field, type Windows Updates.
- Click on Windows Updates Settings from the search results.
- Click Check for updates.
- Install the latest Windows Updates.
For a healthy computer, you need to keep updating Windows with the latest system updates, and drivers. This also helps resolve any issues or difficulties you may be experiencing.
Use the above steps to check and install Windows Update (manually). If you can’t open the Setting app, take a look at this article to solve the issue quickly.
6. Update the driver to fix DTS sound problem
- Right-click Start.
- Select Run.
- Type msc.
- Press Enter.
- Select Audio inputs and outputs to expand the list.
- Right-click High Definition Audio device.
- Select Update Driver software.
- Restart your computer to check if the problem has gone away.
You could also try updating the driver by following these steps:
If this doesn’t fix the issue, try uninstalling the driver by right-clicking on High Definition Audio Device driver, then reboot your computer.
The system will install the driver automatically upon restarting your machine.
Windows can’t automatically find and download new drivers? Don’t worry, we’ve got you covered with this simple guide.
7. Try different audio formats to fix DTS sound problem
- Click Start.
- Type Sound on the search field.
- Select Sound Control Panel.
- Go to the Playback tab.
- Right-click Default Device.
- Select Properties.
- Under the Advanced tab on Default Format, change the settings.
- Test the sound.
You can try changing settings again if the first try didn’t work.
8. Turn off Audio enhancements to fix DTS sound problem
- Click Start.
- Type Sound on the search field.
- Select Sound Control Panel.
- Go to the Playback tab.
- Right-click Default Device.
- Select Properties.
- Under the Enhancements tab, select Disable all enhancements box.
- Test the sound again.
If this doesn’t work, select Cancel, then on Playback tab, select a different default device and Disable all enhancements box then try testing sound again. Do the same for each default device.
8. Set Default Device to fix DTS sound problem
This applies when you’re connecting to an audio device via USB or HDMI cable, thus you need to set the device as the default.
To do this, click Start, type Sound to open Sound control panel. Under the Playback tab, select a device, then Set Default.
HDMI doesn’t show in playback devices? Take a look at this dedicated guide to fix the issue in no time.
9. Check cables and volume to fix DTS sound problem
You can also try these steps below:
- Check your speaker and headphone connections for any loose cables, or if you have the wrong jack
- Verify your power and volume levels, then try to turn all volume controls up
- Check your speakers and/or apps for volume controls as some have their own
- Connect using a different USB port
- Check that your speakers are working by unplugging your headphones
Let us know if any of the above solutions worked for you.
Editor’s Note: This post was originally published in October 2017 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
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